CHRISTMAS & NEW YEAR 2024/25

Delivery Dates, Office Hours & Your Closure Info

Dear Retailer,

As we quickly head towards Christmas, it is time for us to update you with our plans around delivery dates, our Call Centre operating hours and how you can stop deliveries if you are taking a break this Summer.

*Reminder – because Dec 26^th & Jan 2^nd are stat days, which means the into store deliveries will not commence until the day after (Friday).

We will have one Call Centre operator available to assist with inquiries between 8.30am – 3.00pm on the following days.

 

Normal operating hours resume from Monday 6^th January.

 

Access to our website for general information, completing standard & supplementary returns will continue as normal during the holidays.  You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz.

 

‘CHRISTMAS CLOSURES’

 

If you are only closed for the Stat days, there is no need to submit a 'Christmas Closure' request as deliveries will not take place on these days.

 

-       Dec 25^th & 26^th

-       Jan 1^st & 2^nd  

 

If you are planning a longer break and want to pause your magazine deliveries, simply email us with the subject line 'CHRISTMAS CLOSURE' and include the info in red below. 

 

To do this, simply click on the Call Centre email link, add the subject line ‘CHRISTMAS CLOSURE’ then copy and paste the red text below into the email body and complete the necessary information.

 

Outlet name:                   

Outlet number:              

We are closed from:                    

We are reopening on:   

Please make sure to send us your 'CHRISTMAS CLOSURE' dates by Friday, December 2nd, so we can accommodate your requested dates.

 

Please be aware that we cannot hold any magazines for you during the dates you have chosen for closure.

 

Please email completed details to thecallcentre@aredirect.co.nz

 

And lastly, we would like to extend our warmest wishes to you, your customers, and your families for a joyous Christmas and a delightful holiday season.

 

We thank you for your support, patience, and kindness throughout the past year, and we look forward to working with you in 2025.

 

 

Stay safe,

Regards,

 

The team at ARE Direct

 

 

 

 

 

 UPCOMING REGIONAL & NATIONAL HOLIDAYS

Into Store Delivery & Call Centre Info

Dear Retailer,

Please see below the dates for upcoming Regional & National holidays July - Dec

Also don’t forget, if any holidays (Regional or National) fall on your normal delivery days of Monday or Thursday, the delivery will be moved to the next day (Tuesday or Friday).

Holiday	Date	Day	Call Centre Hours
SOUTH CANTERBURY ANNIVERSARY	23rd September	Monday	Open 8am-5pm
HAWKES BAY ANNIVERSARY	25th October	Friday	Open 8am-5pm
LABOUR DAY	28th October	Monday	Closed
MARLBOROUGH ANNIVERSARY	4th November	Monday	Open 8am-5pm
CANTERBURY ANNIVERSARY	15th November	Friday	Open 8am-5pm
CHATHAM ISLANDS	2nd December	Monday	Open 8am-5pm
WESTLAND ANNIVERSARY	2nd December	Monday	Open 8am-5pm
CHRISTMAS DAY	25th December	Wednesday	Closed
BOXING DAY	26th December	Thursday	Closed

 

Access to our website for general information, completing claims, recall/offsale continues as normal during any Regional or National holidays.

We recommend your recall/offsale processes are kept up to date weekly and well in advance of the allowable time period (leaving them until the last day creates a risk of missing a cut off, especially as most National or Regional holidays fall on a Monday).

You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz during any Regional or National holiday. 

 

Kind regards

The team at Are Direct  

 

 

 

 

 

 

 

 Dear Retailer,

 

 

Due to a fault in one section of our packing bench over the weekend, a few of the titles that ran short or had damages (indicated on your invoice by ‘CR’ or ‘Credit’ comment alongside the title) have not been automatically credited per our normal automated process.

To make sure we pass a credit for you, please advise via phone or email details of any of the below titles if you have ‘CR’ or ‘Credit’ comment showing against them.

 

Title Code	Title Name
100108	VIZ
114065	Tractor & machinery
491120	Frankie
108420	Classic Cars
108470	Classic Tractor
109776	The Essential Series
108123	Lego Jurassic World

 

We apologise for any inconvenience this may have caused and appreciate your help to resolve this error.

 

Kind regards

The team at Are Direct

 

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 UPCOMING REGIONAL & NATIONAL HOLIDAYS

Into Store Delivery & Call Centre Info

Dear Retailer,

Please see below the dates for upcoming Regional & National holiday in April, May & June 24.

Also don’t forget, if any holidays (Regional or National) fall on your normal delivery days of Monday or Thursday, the delivery will be moved to the next day (Tuesday or Friday).

Holiday	Date	Day	Call Centre Hours
OTAGO Anniversary	25 March	Monday	Open 8am – 5pm
GOOD FRIDAY	29 March	Friday	Closed
EASTER MONDAY	1 April	Monday	Closed
SOUTHLAND Anniversary	2 April	Tuesday	Open 8am – 5pm
ANZAC DAY	25 April	Thursday	Closed
KING’S BIRTHDAY	3 June	Monday	Closed
MATARIKI	28 June	Friday	Closed

 

Access to our website for general information, completing standard & supplementary returns continues as normal during any Regional or National holidays.

We recommend your returns are kept up to date weekly and processed well in advance of the 21 day allowable time period (leaving them until the last day creates a risk of missing the cut off, especially as most National or Regional holidays fall on a Monday).

You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz during any Regional or National holiday. 

 

Kind regards

 

 

 

 

UPCOMING REGIONAL & NATIONAL HOLIDAYS

Into Store Delivery & Call Centre Info

Dear Retailer,

Please see below dates for upcoming Regional & National holiday in January, February & March 24.

Also don’t forget, if any holidays (Regional or National) fall on your normal delivery days of Monday or Thursday, the delivery will be moved to the next day (Tuesday or Friday).

Holiday	Date	Day	Call Centre Hours
WELLINGTON ANNIVERSARY DAY	22nd Jan 24	Monday	Open 8am – 5pm
NELSON ANNIVERSARY DAY	29th Jan 24	Monday	Open 8am – 5pm
NORTHLAND & AUCKLAND ANNIVERSARY DAY	29th Jan 24	Monday	Closed
WAITANGI DAY	6th Feb 24	Tuesday	Closed
TARANAKI ANNIVERSARY	11th Mar 24	Monday	Open 8am – 5pm
OTAGO ANNIVERSARY	25th Mar 24	Monday	Open 8am – 5pm
GOOD FRIDAY	29th Mar 24	Friday	Closed
EASTER MONDAY	1st Apr 24	Monday	Closed

 

Access to our website for general information, completing standard & supplementary returns continues as normal during any Regional or National holidays.

We recommend your returns are kept up to date weekly and processed well in advance of the 21 day allowable time period (leaving them until the last day creates a risk of missing the cut off, especially as most National or Regional holidays fall on a Monday).

You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz during any Regional or National holiday. 

 

Kind regards

The team at Are Direct

 

 

 

 

 

CHRISTMAS & NEW YEAR 2023/24

Delivery Dates, Office Hours & Christmas Closure Info

Dear Retailer,

As we quickly head towards Christmas, it is time for us to update you with our plans around delivery dates, Call Centre operating hours and how to stop deliveries if you are taking a break this Summer.

Between 25^th Dec & 5^th Jan, magazine deliveries will be Thursday only, with regular deliveries resuming from Monday 8^th January onwards. 

We will have a small team of operators available to assist you with inquiries between 8.30am – 3.00pm on the following days. Normal operating hours resume from Monday 8th January.

 

Access to our website for general information, completing standard & supplementary returns will continue as normal during the holidays.  You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz.

 

 

 

 

 

‘CHRISTMAS CLOSURES’

 

If you intend to close only on the following Stat days, you do not need to complete the ‘Christmas Closure’ request again this year.

 

-       Dec 25^th & 26^th

-       Jan 1^st & 2^nd  

 

But, if you are taking a longer break than just the stat days (between Dec 23^rd & Jan 31^st) and would like to stop magazine deliveries, please email us using the subject name ‘CHRISTMAS CLOSURE’ and include the following details.

 

 

Outlet name:                    ___________________________

Outlet number:               ___________________________

Your last delivery date: ___________________________

Your first delivery date: ___________________________

 

Please advise your ‘CHRISTMAS CLOSURE’ dates no later than Friday 1^st December.

Please note there will be no magazines invoiced, delivered, or held for you during your selected Holiday Closure dates.

 

Please email completed details to thecallcentre@aredirect.co.nz

 

We would like to take this opportunity to wish you, your customers, and your families a very Merry Christmas and a happy holiday season. We thank you for your support, patience, and kindness over the past year and we look forward to working with you in 2024.

 

 

Stay safe,

Regards,

 

The team at ARE Direct

 

 

 

 

 

Urgent Reminder:

Are Direct Post & Physical Address

 

 

Dear Retailer,

It has been brought to our attention that some ‘returns audit claims’ are being sent to the wrong address.

 

Please see below details for correct postal & physical addresses when sending ‘returns audit claims’ or mail to us:

 

PO Box Address:

ARE Direct Returns

P O Box 76-255

Manukau City

Auckland 2241

 

Physical Address:

ARE Direct Returns

44 Dalgety Drive

Inwards Goods – Gate B

Wiri

Manukau 2104

 

Please note any address other than the above will risk being returned to you and/or not received by us.

Please ensure you update your records to reflect the correct address details.

 

Kind regards

The team at Are Direct

 

 

 

 

 

 

 WEBSITE SECURITY UPDATE

Implementing ‘CAPTCHA’ on Fri 14^th July 7 – 7.30pm

 

 Dear Retailer,

Due to the ever-increasing risk of Spammers & Fraudsters and a recent attack on our website, our Technology Team will be implementing ‘CAPTCHA’ before the ‘ContactUs’ webform on our website.

What is CAPTCHA?

Captcha stands for “Completely Automated Public Turing test to tell Computers and Humans Apart”. It was designed to save our websites, and the forms within them, from being inundated by SPAM.

Why are we doing this?

Implementing Captcha will make sure Spammers/hackers won’t be able to use the ‘ContactUs’ form for malicious purposes.

What this means for you?

Post this change, when you visit ‘ContactUs’ on our website, you will be presented with a challenge, and you will not be able to proceed to the webform until you have successfully completed the challenge. 

If you prefer to avoid completing the CAPTCHA challenge, you can simply email your request directly to:  thecallcentre@aredirect.co.nz

For any further information or concerns, please contact us via the Call Centre on email or by calling 09 979 3018.

We appreciate your understanding and our need to protect yours & our data by making our website a safe place.

 

Kind regards

The team at Are Direct 

 

 

 

IMPORTANT NOTICE  - PLEASE READ

 

Dear Retailer,

 

As previously communicated, our business name has changed to Are Direct NZ Limited. 

 

Date commencing 26^th of July 2022, all our @ovato & @gordongotch email & URL addresses will cease to exist.  Any forwarding to our @aredirect addresses will not reach the intended recipient(s).  You will automatically receive a standard undeliverable message. 

 

Please ensure you update our contact details to the @aredirect addresses:

 

Call Centre                             thecallcentre@aredirect.co.nz  

 

Accounts Receivable           adnzaccountsreceivable@aredirect.co.nz

 

Our website URL                  www.aredirect.co.nz

(we suggest you bookmark the new website, and your current username and password will remain the same).

 

If you have any questions, please email us at thecallcentre@aredirect.co.nz or call on 09 979 3018.

 

 

Kind Regards

 Are Direct NZ

 

 

 

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 ALLOCATIONS:

 Allocations Form Now Available Online:

An updated allocations template form is available here in PDF format. Alternatively, an excel version can be found in Forms & Guides > Allocation Change Form > Excel Format.

Please save a copy and send your allocation requests through on this template with title codes for quicker processing.

 Title Codes for Allocation Requests:

Please note that all allocation requests require title codes before they are processed to ensure your requests are processed accurately and in a timely manner. Without title codes, you may experience a delay in the processing of your request.

If you are unsure of the 6 digit title codes you need, please check the latest Title Catalogues which is is also on the Noticeboard.

 

 RETURNS:

 Return Tickets:

Please see Forms & Guides for more information on ordering Courier Tickets for returns with Courier Post.

 Online Returns:

Please enter your returns online WEEKLY to avoid back logging and missing a return expiry date. If a return reaches the expiry date (midnight on the 21st day) without being entered this will result the on line return being removed from the file. No credit will be authorized after the expiry date.