IMPORTANT NOTICE - PLEASE READ |
Dear Retailer,
As previously communicated, our business name has changed to Are Direct NZ Limited.
Date commencing 26th of July 2022, all our @ovato & @gordongotch email & URL addresses will cease to exist. Any forwarding to our @aredirect addresses will not reach the intended recipient(s). You will automatically receive a standard undeliverable message.
Please ensure you update our contact details to the @aredirect addresses:
Call Centre thecallcentre@aredirect.co.nz
Accounts Receivable adnzaccountsreceivable@aredirect.co.nz
Our website URL www.aredirect.co.nz
(we suggest you bookmark the new website, and your current username and password will remain the same).
If you have any questions, please email us at thecallcentre@aredirect.co.nz or call on 09 979 3018.
Kind Regards
Are Direct NZ
ALLOCATIONS:
Allocations Form Now Available Online:
An updated allocations template form is available here in PDF format. Alternatively, an excel version can be found in Forms & Guides > Allocation Change Form > Excel Format.
Please save a copy and send your allocation requests through on this template with title codes for quicker processing.
Title Codes for Allocation Requests:
Please note that all allocation requests require title codes before they are processed to ensure your requests are processed accurately and in a timely manner. Without title codes, you may experience a delay in the processing of your request.
If you are unsure of the 6 digit title codes you need, please check the latest Title Catalogues which is is also on the Noticeboard.
RETURNS:
Return Tickets:
Please see Forms & Guides for more information on ordering Courier Tickets for returns with Courier Post.
Online Returns:
Please enter your returns online WEEKLY to avoid back logging and missing a return expiry date. If a return reaches the expiry date (midnight on the 21st day) without being entered this will result the on line return being removed from the file. No credit will be authorized after the expiry date.
Invoice Date |
Into store Timelines |
Monday 23rd December 2019 |
Sunday 22nd in Auckland, Monday 23rd Rest of Country |
Thursday 26th December 2019 |
Thursday 26th as per Stat Day areas Friday 27th Rest of Country |
Monday 30th December 2019 |
Sunday 29th in Auckland Monday 30th Rest of Country |
Thursday 2nd January 2020 |
Thursday 2nd as per Stat Day areas Friday 3rd Rest of Country |