UPCOMING NATIONAL HOLIDAYS

Into Store Delivery & Call Centre Info

Dear Retailer,

Please find below details for June upcoming National holidays. 

6^th June 2022 is Queens Birthday Observed - Courier Post have confirmed that deliveries on this day will continue as per Stat Day table below – all other areas along with any stores closed in the stat day areas will be completed the next day (Tuesday). 

-        Call Centre is closed

24^th June 2022 is Matariki – Deliveries should not be affected, as Friday is not a regular delivery day for magazines. 

-        Call Centre is closed

-         

IMPORTANT NOTICE – Business as usual   

Thursday 7th April 2022

Dear Retailers,

As reported by the media over the past 2 days, Ovato are downsizing their NZ operation.

As of November, last year we ceased to be part of the Ovato organisation.  Consequently, any of the changes taking place with Ovato have no impact on Are Direct, our suppliers and customers - it is business as usual. 

Our warehouse team are currently preparing to pack your next magazine delivery – for onsale Monday 11^th.

Any questions you may have that relate to Are Direct, we encourage you to contact our Call Centre via email, who will pass on to the appropriate person for response.

Stay well, keep safe, be kind,

Regards,

The team at Are Direct

 ALLOCATIONS:

 Allocations Form Now Available Online:

An updated allocations template form is available here in PDF format. Alternatively, an excel version can be found in Forms & Guides > Allocation Change Form > Excel Format.

Please save a copy and send your allocation requests through on this template with title codes for quicker processing.

 Title Codes for Allocation Requests:

Please note that all allocation requests require title codes before they are processed to ensure your requests are processed accurately and in a timely manner. Without title codes, you may experience a delay in the processing of your request.

If you are unsure of the 6 digit title codes you need, please check the latest Title Catalogues which is is also on the Noticeboard.

 RETURNS:

 Return Tickets:

Please see Forms & Guides for more information on ordering Courier Tickets for returns with Courier Post.

 Online Returns:

Please enter your returns online WEEKLY to avoid back logging and missing a return expiry date. If a return reaches the expiry date (midnight on the 21st day) without being entered this will result the on line return being removed from the file. No credit will be authorized after the expiry date.