CHRISTMAS & NEW YEAR 2023/24

Delivery Dates, Office Hours & Christmas Closure Info

Dear Retailer,

As we quickly head towards Christmas, it is time for us to update you with our plans around delivery dates, Call Centre operating hours and how to stop deliveries if you are taking a break this Summer.

Between 25^th Dec & 5^th Jan, magazine deliveries will be Thursday only, with regular deliveries resuming from Monday 8^th January onwards.

We will have a small team of operators available to assist you with inquiries between 8.30am – 3.00pm on the following days. Normal operating hours resume from Monday 8th January.

Access to our website for general information, completing standard & supplementary returns will continue as normal during the holidays.  You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz.

‘CHRISTMAS CLOSURES’

If you intend to close only on the following Stat days, you do not need to complete the ‘Christmas Closure’ request again this year.

-       Dec 25^th & 26^th

-       Jan 1^st & 2^nd  

But, if you are taking a longer break than just the stat days (between Dec 23^rd & Jan 31^st) and would like to stop magazine deliveries, please email us using the subject name ‘CHRISTMAS CLOSURE’ and include the following details.

Outlet name:                    ___________________________

Outlet number:               ___________________________

Your last delivery date: ___________________________

Your first delivery date: ___________________________

Please advise your ‘CHRISTMAS CLOSURE’ dates no later than Friday 1^st December.

Please note there will be no magazines invoiced, delivered, or held for you during your selected Holiday Closure dates.

Please email completed details to thecallcentre@aredirect.co.nz

We would like to take this opportunity to wish you, your customers, and your families a very Merry Christmas and a happy holiday season. We thank you for your support, patience, and kindness over the past year and we look forward to working with you in 2024.

Stay safe,

Regards,

The team at ARE Direct

Urgent Reminder:

Are Direct Post & Physical Address

Dear Retailer,

It has been brought to our attention that some ‘returns audit claims’ are being sent to the wrong address.

Please see below details for correct postal & physical addresses when sending ‘returns audit claims’ or mail to us:

PO Box Address:

ARE Direct Returns

P O Box 76-255

Manukau City

Auckland 2241

Physical Address:

ARE Direct Returns

44 Dalgety Drive

Inwards Goods – Gate B

Wiri

Manukau 2104

Please note any address other than the above will risk being returned to you and/or not received by us.

Please ensure you update your records to reflect the correct address details.

Kind regards

The team at Are Direct

 WEBSITE SECURITY UPDATE

Implementing ‘CAPTCHA’ on Fri 14^th July 7 – 7.30pm

 Dear Retailer,

Due to the ever-increasing risk of Spammers & Fraudsters and a recent attack on our website, our Technology Team will be implementing ‘CAPTCHA’ before the ‘ContactUs’ webform on our website.

What is CAPTCHA?

Captcha stands for “Completely Automated Public Turing test to tell Computers and Humans Apart”. It was designed to save our websites, and the forms within them, from being inundated by SPAM.

Why are we doing this?

Implementing Captcha will make sure Spammers/hackers won’t be able to use the ‘ContactUs’ form for malicious purposes.

What this means for you?

Post this change, when you visit ‘ContactUs’ on our website, you will be presented with a challenge, and you will not be able to proceed to the webform until you have successfully completed the challenge. 

If you prefer to avoid completing the CAPTCHA challenge, you can simply email your request directly to:  thecallcentre@aredirect.co.nz

For any further information or concerns, please contact us via the Call Centre on email or by calling 09 979 3018.

We appreciate your understanding and our need to protect yours & our data by making our website a safe place.

Kind regards

The team at Are Direct 

Dear Retailer,

As previously communicated, our business name has changed to Are Direct NZ Limited. 

Date commencing 26^th of July 2022, all our @ovato & @gordongotch email & URL addresses will cease to exist.  Any forwarding to our @aredirect addresses will not reach the intended recipient(s).  You will automatically receive a standard undeliverable message. 

Please ensure you update our contact details to the @aredirect addresses:

Call Centre                             thecallcentre@aredirect.co.nz  

Accounts Receivable           adnzaccountsreceivable@aredirect.co.nz

Our website URL                  www.aredirect.co.nz

(we suggest you bookmark the new website, and your current username and password will remain the same).

If you have any questions, please email us at thecallcentre@aredirect.co.nz or call on 09 979 3018.

Kind Regards

 Are Direct NZ

 ALLOCATIONS:

 Allocations Form Now Available Online:

An updated allocations template form is available here in PDF format. Alternatively, an excel version can be found in Forms & Guides > Allocation Change Form > Excel Format.

Please save a copy and send your allocation requests through on this template with title codes for quicker processing.

 Title Codes for Allocation Requests:

Please note that all allocation requests require title codes before they are processed to ensure your requests are processed accurately and in a timely manner. Without title codes, you may experience a delay in the processing of your request.

If you are unsure of the 6 digit title codes you need, please check the latest Title Catalogues which is is also on the Noticeboard.

 RETURNS:

 Return Tickets:

Please see Forms & Guides for more information on ordering Courier Tickets for returns with Courier Post.

 Online Returns:

Please enter your returns online WEEKLY to avoid back logging and missing a return expiry date. If a return reaches the expiry date (midnight on the 21st day) without being entered this will result the on line return being removed from the file. No credit will be authorized after the expiry date.