Dear Retailer,

As previously communicated, our business name has changed to Are Direct NZ Limited. 

Date commencing 26^th of July 2022, all our @ovato & @gordongotch email & URL addresses will cease to exist.  Any forwarding to our @aredirect addresses will not reach the intended recipient(s).  You will automatically receive a standard undeliverable message.

Please ensure you update our contact details to the @aredirect addresses:

Call Centre                             thecallcentre@aredirect.co.nz  

Accounts Receivable           adnzaccountsreceivable@aredirect.co.nz

Our website URL                  www.aredirect.co.nz

(we suggest you bookmark the new website, and your current username and password will remain the same).

If you have any questions, please email us at thecallcentre@aredirect.co.nz or call on 09 979 3018.

Kind Regards

 Are Direct NZ

 ALLOCATIONS:

 Allocations Form Now Available Online:

An updated allocations template form is available here in PDF format. Alternatively, an excel version can be found in Forms & Guides > Allocation Change Form > Excel Format.

Please save a copy and send your allocation requests through on this template with title codes for quicker processing.

 Title Codes for Allocation Requests:

Please note that all allocation requests require title codes before they are processed to ensure your requests are processed accurately and in a timely manner. Without title codes, you may experience a delay in the processing of your request.

If you are unsure of the 6 digit title codes you need, please check the latest Title Catalogues which is is also on the Noticeboard.

 RETURNS:

 Return Tickets:

Please see Forms & Guides for more information on ordering Courier Tickets for returns with Courier Post.

 Online Returns:

Please enter your returns online WEEKLY to avoid back logging and missing a return expiry date. If a return reaches the expiry date (midnight on the 21st day) without being entered this will result the on line return being removed from the file. No credit will be authorized after the expiry date.