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Delivery Dates, Office Hours & Christmas Closure Info


Dear Retailer,

As we quickly head towards Christmas, it is time for us to update you with our plans around delivery dates, Call Centre operating hours and how to stop deliveries if you are taking a break this Summer.

Between 25th Dec & 5th Jan, magazine deliveries will be Thursday only, with regular deliveries resuming from Monday 8th January onwards.

Delivery / On Sale Dates

Thursday 28th December 2023

Thursday 4th January 2024


We will have a small team of operators available to assist you with inquiries between 8.30am – 3.00pm on the following days. Normal operating hours resume from Monday 8th January.

Call Centre Operating Dates

Wednesday 27th December 2023

Thursday 28th December 2023

Friday 29th December 2023

Wednesday 3rd January 2024

Thursday 4th January 2024

Friday 5th January 2024


Access to our website for general information, completing standard & supplementary returns will continue as normal during the holidays.  You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz.








If you intend to close only on the following Stat days, you do not need to complete the ‘Christmas Closure’ request again this year.


-       Dec 25th & 26th

-       Jan 1st & 2nd  


But, if you are taking a longer break than just the stat days (between Dec 23rd & Jan 31st) and would like to stop magazine deliveries, please email us using the subject name ‘CHRISTMAS CLOSURE’ and include the following details.



Outlet name:                    ___________________________

Outlet number:               ___________________________

Your last delivery date: ___________________________

Your first delivery date: ___________________________


Please advise your ‘CHRISTMAS CLOSURE’ dates no later than Friday 1st December.

Please note there will be no magazines invoiced, delivered, or held for you during your selected Holiday Closure dates.


Please email completed details to thecallcentre@aredirect.co.nz


We would like to take this opportunity to wish you, your customers, and your families a very Merry Christmas and a happy holiday season. We thank you for your support, patience, and kindness over the past year and we look forward to working with you in 2024.



Stay safe,



The team at ARE Direct






Urgent Reminder:

Are Direct Post & Physical Address



Dear Retailer,

It has been brought to our attention that some ‘returns audit claims’ are being sent to the wrong address.


Please see below details for correct postal & physical addresses when sending ‘returns audit claims’ or mail to us:


PO Box Address:

ARE Direct Returns

P O Box 76-255

Manukau City

Auckland 2241


Physical Address:

ARE Direct Returns

44 Dalgety Drive

Inwards Goods – Gate B


Manukau 2104


Please note any address other than the above will risk being returned to you and/or not received by us.

Please ensure you update your records to reflect the correct address details.


Kind regards

The team at Are Direct








Implementing ‘CAPTCHA’ on Fri 14th July 7 – 7.30pm



 Dear Retailer,

Due to the ever-increasing risk of Spammers & Fraudsters and a recent attack on our website, our Technology Team will be implementing ‘CAPTCHA’ before the ‘ContactUs’ webform on our website.

What is CAPTCHA?

Captcha stands for “Completely Automated Public Turing test to tell Computers and Humans Apart”. It was designed to save our websites, and the forms within them, from being inundated by SPAM.

Why are we doing this?

Implementing Captcha will make sure Spammers/hackers won’t be able to use the ‘ContactUs’ form for malicious purposes.

What this means for you?

Post this change, when you visit ‘ContactUs’ on our website, you will be presented with a challenge, and you will not be able to proceed to the webform until you have successfully completed the challenge. 

If you prefer to avoid completing the CAPTCHA challenge, you can simply email your request directly to:  thecallcentre@aredirect.co.nz

For any further information or concerns, please contact us via the Call Centre on email or by calling 09 979 3018.

We appreciate your understanding and our need to protect yours & our data by making our website a safe place.


Kind regards

The team at Are Direct 







Dear Retailer,


As previously communicated, our business name has changed to Are Direct NZ Limited. 


Date commencing 26th of July 2022, all our @ovato & @gordongotch email & URL addresses will cease to exist.  Any forwarding to our @aredirect addresses will not reach the intended recipient(s).  You will automatically receive a standard undeliverable message. 


Please ensure you update our contact details to the @aredirect addresses:


Call Centre                             thecallcentre@aredirect.co.nz  


Accounts Receivable           adnzaccountsreceivable@aredirect.co.nz


Our website URL                  www.aredirect.co.nz

(we suggest you bookmark the new website, and your current username and password will remain the same).


If you have any questions, please email us at thecallcentre@aredirect.co.nz or call on 09 979 3018.



Kind Regards

 Are Direct NZ










 Allocations Form Now Available Online:

An updated allocations template form is available here in PDF format. Alternatively, an excel version can be found in Forms & Guides > Allocation Change Form > Excel Format.

Please save a copy and send your allocation requests through on this template with title codes for quicker processing.

 Title Codes for Allocation Requests:

Please note that all allocation requests require title codes before they are processed to ensure your requests are processed accurately and in a timely manner. Without title codes, you may experience a delay in the processing of your request.

If you are unsure of the 6 digit title codes you need, please check the latest Title Catalogues which is is also on the Noticeboard.



 Return Tickets:

Please see Forms & Guides for more information on ordering Courier Tickets for returns with Courier Post.

 Online Returns:

Please enter your returns online WEEKLY to avoid back logging and missing a return expiry date. If a return reaches the expiry date (midnight on the 21st day) without being entered this will result the on line return being removed from the file. No credit will be authorized after the expiry date. 

Invoice Date

Into store Timelines

Monday 23rd December 2019

Sunday 22nd in Auckland,

Monday 23rd Rest of Country

Thursday 26th December 2019

Thursday 26th as per Stat Day areas

Friday 27th Rest of Country

Monday 30th December 2019

Sunday 29th in Auckland

Monday 30th Rest of Country

Thursday 2nd January 2020

Thursday 2nd as per Stat Day areas

Friday 3rd Rest of Country